Refund and Returns Policy

Last Updated: 2025-06-28

At Livingevercraft.com, we want you to love your outdoor furniture as much as we do. If you’re not completely satisfied with your purchase, we’re here to help. Please review our policy below for details on returns, refunds, and exchanges.

1. Returns

You have 30 calendar days from the date you receive your item to request a return.

To be eligible for a return, your item must meet the following conditions:

• Unused and in the same original condition as received

• In its original packaging with all tags, hardware, and accessories included

• Proof of purchase or order number is provided

Please note: Assembly may affect the return eligibility. If an item has been assembled, it may only be accepted for return if there is a manufacturing defect.

2. Non-Returnable Items

The following items cannot be returned:

• Clearance or final sale items

• Gift cards

• Items damaged due to misuse, neglect, or normal wear and tear

• Custom-made or special order items

3. How to Initiate a Return

To start a return, please contact us at:

Email: KerwinZoe91@outlook.com

Please include your:

• Order number

• Name and contact information

• Reason for return

• Photos (if applicable, especially for damaged or defective items)

We will provide you with a return shipping address and any additional instructions.

4. Return Shipping Costs

• If the return is due to our error (e.g., wrong item shipped, defective product), we will cover the return shipping costs.

• If the return is for personal preference (e.g., changed mind, found a better price), the customer is responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the status. If approved, your refund will be processed to the original payment method within 5–10 business days.

Please note:

• Shipping charges are non-refundable unless the return is due to our error.

• Depending on your bank or credit card company, it may take additional time for the refund to appear in your account.

6. Exchanges

If you need to exchange an item for a different size, color, or product, please contact us at KerwinZoe91@outlook.com to check availability. Exchanges are subject to product stock.

For exchanges due to preference, the customer is responsible for return shipping and any price differences.

7. Damaged or Defective Items

We take great care in packaging and shipping our products. However, if your item arrives damaged or defective, please contact us within 7 days of delivery with:

• Your order number

• Photos of the damage or defect

• A brief description of the issue

We will work with you to arrange a replacement, repair, or refund at no additional cost.

8. Late or Missing Refunds

If you haven’t received your refund after the stated timeframe, please:

• Check your bank account or credit card statement again

• Contact your credit card company or bank (processing times may vary)

• If you’ve done all of the above and still have not received your refund, please email us at KerwinZoe91@outlook.com

9. Cancellations

Orders may be canceled within 24 hours of purchase for a full refund. After 24 hours, if the order has already been processed or shipped, it will be subject to our standard return policy.

To cancel or modify an order, please contact us immediately at KerwinZoe91@outlook.com.

10. Contact Us

If you have any questions about our Refund and Returns Policy, please don’t hesitate to reach out:

Email: KerwinZoe91@outlook.com
Website: https://livingevercraft.com

We’re here to help and will respond to your inquiry as quickly as possible.